1. Information We Collect

1.1 Account Information

• Email address, and optionally a display name, used to create and manage your account.
• Authentication identifiers if you sign in via a third-party provider (e.g. Google Sign-In).

1.2 Virtual Number Usage Data

• Virtual phone numbers assigned to your account, and the country/region selected.
• SMS content and verification codes received on your virtual number, along with the sender number and timestamp, where required to deliver the message to you.
• Number activation, renewal, and expiration history.

1.3 Payment Information

If you purchase credits or a subscription, payment is processed by our third-party payment providers (e.g. Google Play Billing, M-Pesa, or card processors). We do not store full payment card or mobile money credentials on our servers — we retain only transaction identifiers, amount, and status for billing and support purposes.

1.4 Device & Technical Information

• Device model, operating system version, and unique device or advertising identifiers.
• App version, crash logs, and diagnostic data.
• IP address and approximate location (derived from IP or network) used for fraud prevention.

1.5 Permissions

Depending on features you use, the App may request permissions such as network access, notifications, and storage. We only request permissions necessary for the App's core functionality and never access your device's native contacts or personal SMS inbox outside of the virtual numbers the App provisions for you.

2. How We Use Your Information

• To provision, activate, and manage your virtual phone numbers.
• To route and deliver SMS messages and verification codes to your account.
• To process payments, renewals, and manage your subscription or credit balance.
• To detect, prevent, and investigate fraud, abuse, or violations of our Terms of Service.
• To provide customer support and respond to your inquiries.
• To improve app performance, reliability, and user experience.
• To comply with applicable legal and regulatory obligations, including telecommunications regulations and the Kenya Data Protection Act, 2019.

3. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

4. Data Retention

We retain account and virtual number usage data for as long as your account is active, and for a reasonable period afterward to comply with legal, tax, and regulatory obligations, resolve disputes, and prevent fraud. SMS content associated with a virtual number is retained only as long as necessary to deliver it to you and for a limited period thereafter for support and abuse-prevention purposes, after which it is deleted or anonymized.

5. Data Security

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and regular security reviews — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

• Access & correction: You may request a copy of your data or correct inaccuracies.
• Deletion: You may request deletion of your account and associated data, subject to legal retention requirements.
• Number release: You may release or cancel a virtual number at any time from within the App.
• Marketing communications: You may opt out of promotional notifications in App settings.

To exercise any of these rights, contact us using the details in Section 9.

7. Children's Privacy

The App is not directed to children under 18 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified within the App or via email. Your continued use of the App after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or requests regarding this Privacy Policy, please reach out: